Man With Disability Was Denied Entry To A Mall. And The Mall’s Reason?

Who’s right and who’s wrong?
posted on: Friday, August 29, 2014
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Digital Agitator

Facebook user  caught on cam an altercation between a foreigner and security guards of Robinsons Place in Dumaguete City, Philippines.

The altercation began when the man wanted to enter the mall with his assistance dog to use a computer. The mall management denied him entrance since their policy does not allow pets inside the main mall.

According to Sam Du, the man waited for an hour for the response of the mall head in Manila if he could go in or not.

Since the mall staff couldn’t reach the mall head, they were unable to accommodate him.

The man and his assistance dog lie down in protest since the mall security closed the entrance door.

photo courtesy of Sam Du

, is a 63-year-old man from Montreal, Canada.

He is the director of The International Institute for Assistance Dog Training.

According to him, he’s in the country to visit various Persons with Disability (PWD) associations.

According to Cohen, in his letter posted by , he is a medically-certified PWD and has a neurological disorder which necessitates him to have an Assistance Dog to mitigate that disability.

He is not blind but has variant symptoms of epilepsy, parkinson and sensitivity to changes in the environment such as temperature and intensity of light.

teamHUKAD facebook page | Mark Cohen

He stated that on August 17, he was denied access to the Robinsons Mall in Dumaguete when he was with his certified Assistance Dog “Happy”.

The security guards employed by Robinsons Mall called the Police claiming he was “disturbing the peace”.

Reports said the police took him to the police station in handcuffs, and later released him without filing any charges.

photo courtesy of Sam Du

Meanwhile, Robinsons Place Dumaguete released a statement regarding the matter:

Robinsons Malls facebook page

However, the mall’s statement #3 was refuted by , who isn’t affiliated with the mall and was responsible in taking the video.

Du said, she was the one who offered Mr. Cohen access to WiFi.

So, should Cohen be allowed to enter the mall?

According to the Section 25 of :

“The State shall ensure the attainment of a barrier-free environment that will enable disabled persons to have access in public and private buildings and establishments and such other places mentioned in Batas Pambansa Bilang 344, otherwise known as the Accessibility Law’.”

Mr. Cohen’s final statement says he still plans to retire here in the Philippines.